How Comfort Club memberships work — billing, included services, priority scheduling, discounts, and cancellation. Questions? Just call.
The Advanced HVAC Solutions Comfort Club is a residential HVAC maintenance membership designed to help customers maintain their heating and cooling equipment, receive priority scheduling, and access plan-based discounts while the membership is active.
Membership benefits apply only to qualifying equipment and services performed by Advanced HVAC Solutions. Benefits cannot be exchanged for cash, transferred to another company, or applied retroactively to past invoices unless approved in writing.
Comfort Club memberships may be paid either monthly or annually. Available plan options, pricing, and included benefits are based on the Comfort Club plan selected at enrollment or listed on the customer's written proposal.
Included tune-ups must be scheduled during normal availability and are intended for routine maintenance. Tune-ups do not include repairs, parts, refrigerant, system upgrades, duct cleaning, major cleaning, or correction of pre-existing issues unless specifically listed in the customer's active plan.
Priority scheduling means Comfort Club members receive scheduling preference over non-members whenever possible. Priority response times are goals and may vary due to weather events, high-demand periods, parts availability, technician availability, unsafe work conditions, or circumstances outside the company's control.
Emergency, overtime, and diagnostic fee benefits apply according to the active membership tier. These benefits apply to service fees only and do not automatically include parts, equipment, repair labor, refrigerant, or replacement work unless clearly stated in the active plan.
Plan discounts apply only while the membership is active and the customer's account is current. Discounts apply to eligible services performed by Advanced HVAC Solutions and may not be combined with other coupons, promotions, special financing offers, discounted estimates, or third-party warranty pricing unless approved in writing.
Membership pricing applies to the primary covered system unless otherwise stated. Additional system pricing or discounts apply only to eligible additional HVAC systems at the same service address and must be documented on the membership or invoice.
Any warranty benefit listed in a Comfort Club plan is subject to the written warranty terms provided on the estimate, invoice, manufacturer documentation, or service agreement. Warranties may require active membership, routine maintenance, proper system use, payment in full, and compliance with manufacturer requirements.
Warranty benefits do not cover damage caused by misuse, neglect, lack of maintenance, improper installation by others, power issues, water damage, pests, acts of God, customer-supplied parts, unauthorized repairs, or conditions outside the control of Advanced HVAC Solutions.
Unless specifically included in writing, Comfort Club memberships do not include:
The customer is responsible for providing safe access to equipment, keeping filters changed between visits, keeping pets secured, clearing access around equipment, disclosing known issues, and ensuring payment information remains current.
Customers may request cancellation by contacting Advanced HVAC Solutions. Annual memberships are prepaid and remain active through the paid membership period. If a membership is cancelled after receiving included services, discounts, or benefits, Advanced HVAC Solutions may require repayment or adjustment of discounts/services received unless waived in writing.
Advanced HVAC Solutions may update Comfort Club terms, pricing, and benefits as needed. Current benefits are based on the plan in effect at the time of enrollment or renewal unless a written update is provided.
For questions about your Comfort Club membership, billing, plan benefits, or scheduling, contact Advanced HVAC Solutions at (937) 941-2250.